SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendstas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendstas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely beautiful handkerchief! Greenhouse and M 'yaky! I'm Duge is pre-war!!!
maybe not the lowest price for , but the best quality for sure
This store offers the best price for , great deal!
The color is darker than in the photo, not so bright. Quality corresponds to the price, requires careful relationship, weaving is gentle, you can easily make a hole hang on the hook. And in general, the purchase is happy.
Thanks a lot!! All is OK!
Happy with the purchase, will order again soon
Couldn't find a anywhere but in this store. Nice job!
Scarf is good. Soft to the touch. The color is not as bright as in the picture. The scarf is thin. Delivery month.
It's priceless to find a offered on such favourable terms
Product OK. Look very nice. Arrive fast. Thanks
Duge like a scarf, M 'yaky, priemniy to Tyla, teplya, not all the way to tovstya, d a jacket. Kolory Taki yak in the photo of the store.
For the northern winter-thin. More for spring or autumn. Very soft and pleasant to the body. Before Severodvinsk went a month. I recommend the product.
The color is slightly different but the quality was pleasant. Warm
Nice scarf. Soft, cozy! And to the cap came up in color. Thank you store!
Now I know here to find online for a great price! Thanks to the seller
The scarf is cool, I already buy the second one, the first 2 years wore, it was warm and soft, I hope this one will be the same
It came well packaged and I like it very much to the touch, it looks very warm, it's triangular, very nice. No need to contact the store. Recommended.
I order not the first time (I already have 4 scarves). Recommend! Detailed review on my YouTube sitovska live
in this store is a really good offer. i wasn't disappointed.
Wow, it actually amazing. I highly recommend it!
Scarf greenhouse, think Zo Booth Cold so yak Ain to reach thin and for the winter to walk.
The goods came in time, the scarf is soft to the touch and pleasant to the body, I wear it, we have a temperature on the street for minus 30, so it's warm.
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
totally worth its price
Nice handkerchief. Thinner than I expected and much more. To the touch like wool. Thank you store!