SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendstas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendstas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is cute and quality nice, many thanks
thanks to the store! the quality of is great!
A wonderful bezel, the color is very beautiful. But for a very long time I went, I thought the parcel would not come.
on sale is quite an attractive offer. great webstore
came very quickly, for two weeks. Thank You!!
maybe not the lowest price for , but the best quality for sure
an opportunity to buy such a cheap online is priceless. thanks to the seller!
Amazing ! Very good material. I`m super satisfied!!
Disappointed Too big, does not fit on the head I want refund Thanks
good product on a pleasant price
Just like in the picture, the quality is good, fits perfectly and came on time
I am really thankful to the store for setting such a good price for
i'm a happy customer!! delivery and quality amazing!
The parcel received to Israel in 2 weeks. Arrived in the national team parcel. The rims are wonderful, odorless and without damage. I did not communicate with the store. Quality is satisfied, I hope will be good to use. I recommend, thank you!
thank you is awesome
Very good bezel. The basis is not rigid. On the head does not press, but also keeps at the same time well. It looks neat. The ends are soft (it was similar, they scratched the skin, because. Because of the glue there were rigid ends). Im happy
This inexpensive turned out a really great solution for me
Great product, conforms to the description. Same to the picture of the store.
quality + very very fast shipping! excellent store!!
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
Fast shipping, decent quality
I was wondering where to buy online, and thankfully found this store!
Good, but this pigtail does not lie exactly as in the picture and slightly squeeze the head.
Excellent quality. Value for money. Super fast shipping. Safe packaging. Just perfect. My favorite hair band.