SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendstas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendstas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful male scarf.
total elegance! I got it for my best friend's peers envisaging how delighted they will be, and it really makes a admirable souvenir. in point of fact it is even better than the image. It is just enchanting and makes a super deal - the quality is nice for the price. I will undoubtedly acquire yet another one, and can decidedly recommend it to anyone.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
on sale is something! i'm happy i managed to make such an awesome deal
Vety nice scarf, good price, nice feeling.
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
Most likely the cheapest price for is awailable in the store. Just as wanted!
These scarves are beautiful purchased many times. Very quick delivery thank you store
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
Perfect its price as long as the quality easy donning and then two dog seen duffle. But lint up men.
Thanks to the seller who asks the best price for on the whole platform. Awesome!
is good. Arrived quite fast.
Thank you SO MUCH! For my more than modest budget, was exactly what I've been looking for!
Cheapest online i guess. i must say the quality is more than decent, so the purchase was a great one
Looks exactly like on the picture.
Very good material and corresponds to the product description.
I am very satisfied
Never hesistated to buy online for such an attractive price from a trustworthy seller
Thank you so much I am leaving a feedback on 5 star
Arrived in less than 20 days and great quality!!!
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
Beautiful, warm scarf. Corresponds to the store's description. The husband was very pleased. Recommend
For a brand new the price is really modest. Surely recommend
Scarf of good quality-cashmere, wool and other thread. Thank you store 5 *
Scarves liked, delivery fast, I recommend. Thank you.