SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendstas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendstas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
exceptionally great!
18 days is quite fast. The color is closer to pink than purple, not the essence. Appearance corresponds to the description and photo, the rest will be clear only during use. The charging port is correct.
Took 20r. Normally, water-beer 1.5L plus two banks and all sorts of trifles, for how much is enough, delivery from RF to Peter a week, Courier
Quality good delivery fast
The backpack is excellent but the pocket on the strap is only under the cards, the phone will not fit
Delivery in Russia took 25 days from Moscow to St. Petersburg, from the date of the order to the door by courier, with logistics clearly problems and so the backpack was satisfied with the 20 inches size size 4 stars for a long delivery, the icon of accelerated delivery did not justify itself. I advise you to buy. P.s for lovers to ask how many half a beer will fit in answer 3 exactly enter and on the snack place will be enough
The goods are satisfied. Shipping fast. But brought to another city, 15 km from my locality, although the address is correct!!! This is not the first time this happens.
exceptional gem! I acquired it for my peers envisaging how thankful they will be, and it right makes a gorgeous bounty. de facto it is even better than the picture. It is just mesmeric and makes a fine acquiring - the quality is superior for the price. I will undoubtedly think about purchasing once more, and can obviously recommend it to anyone.
Product is really high quality. Sturdy and flawlessly in my hand reached.
Backpack good, feel quality, good workmanship, I am happy. Backpack turns out too small. If I know brał BYM bigger. Documents car, T-shirt for changing, socks drugs, phone charger, wallet keys for car and Backpack is full! I bought 17cali but recommend larger. Some pictures to zobrazować capacity 17cali. Notebook Aspire One 725 barely the miesci. Bubble 5L does not fit.
great service, top quality of
Great, it came in two days. The size is just right. The quality is also all good, the threads do not stick out, the seams are even.
In appearance, very well made. In the amount of 17-maximum for girls, more for everyday wear is not required. If you do not wear documents and laptops-it's strange to choose a backpack of this form for this. On the strap in front is a pocket for a pass, a card or something. Glasses can be hooked, there is a loop. The accessories are pretty, and plastic fasteners do not weigh. The wire for charging is extra, you can fold and lock.
It's actually quite a reasonable price for , so I gave it a try. Satisfied :)
Delivery is very fast, literally in a week reached. The backpack itself is very high quality and convenient, has a huge number of pockets and detailed adjustment of the bag for itself
Like,☺☺☺☺
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
no problems in use, just like i wanted
Great bag
No reason to worry where to find online. This store is just the perfect place to get everything you need
Superb !
Very good backpack)
Great quality + fast shipping and delivery time. I really satisfied.
Excellent material, really very beautiful, match the description, spacious and comfortable, recommended
Probably the cheapest available in online store