SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendstas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendstas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast, literally in a week reached. The backpack itself is very high quality and convenient, has a huge number of pockets and detailed adjustment of the bag for itself
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
no problems in use, just like i wanted
No reason to worry where to find online. This store is just the perfect place to get everything you need
Very good backpack)
Great quality + fast shipping and delivery time. I really satisfied.
Excellent material, really very beautiful, match the description, spacious and comfortable, recommended
Probably the cheapest available in online store
this store offers the lowest price for , loved it
I really liked the backpack. Recommend. Gave 1570r
Quality good, plastic fittings, everything carefully, thread and foreign odors, take the biggest size, Mac Book Pro 13 fit loose in the main section, you can even push pocket main Department
Great! it arrives within a month to Chile. Good quality, well Made and pretty.
The quality is good. It quickly. But was less than desired. Take 19 inches and had to take 20, sorry :(
Thanks to the seller! Now i don't have to be worried where to buy online
Good quality, good size, sent very fast
just received my product and i'm like dying) it is perfect!
Thanks a lot!
I am satisfied, quality is good
Compared with other offers. This store has the best deals!
19 is pretty big. Another little bit and will fit the laptop 14. The pockets are very convenient.
The product is perfectly compliant description I am totally satisfied as much bag as on time free.
A year ago I took a black 19 ". Absolutely a whole thing, I go to work. True mark, traces from the skin, etc. Now it will be for fishing. I thought it would be darker, and it's light gray. In the photo, the store looks darker.