SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendstas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendstas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as described. Nothing is missing.
Excellent watch, on the hand look neat, the strap is large, but it is well adjusted. We came 10 days before Barnaul.
Good quality material. Product arrived within estimated time. Thanks!
just perfect! I like it! Thanks!
Article conforms to the description. Very well packaged and good quality.
Delivery by mistexpress. It's been about three weeks. The clock came whole, the battery inside. On the factory head is a plastic fuse, so that the battery does not sit down. They look beautiful. My wife is happy.
Beautiful and minimalist. Look expensive. It's love! Packed in a box, you can for a gift or store in it. The only thing, I moved the clasp and can not clip, tight. I did not communicate with the store.
as good as always. will order again soon
Watch Super! Excellent packaging, watches from all sides in a protective film. Quality fire! Look good, I advise. While working without complaints. Delivery fast from the Russian Federation.
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
Good hours for your money. The goods were sent on time and came within the specified period.
The clock is just a bomb. There's nothing to complain about. Come in a week. Just delight, performance quality, convenient adjustment of the bracelet.
Cool !
Very satisfied. Recommend this shop.
Stylish watch, under the brand. Thank you to the store, I ordered it in the evening, I sent it already in the morning. It's been two weeks at first sight, all right. The strap is adjustable under the hand (do not know how, watch the video) twice took another brand, wore 7 years, it was possible and more, but it's the fault,, scratches Now I'll look at this brand, 50%, cheaper, but if, as in the description, it should look chic, on the hand. Thank you.
The dial seemed slightly less than in the photo, and long disassembled how to reduce the strap, in general, the clock is excellent, I recommend
As everyone writes, everything comes whole and perfectly packed. But not for a very small hand ....
The quality is excellent, the watch is packed in a film, ticking, the parcel came quickly.
gave as a present to my colleague. instant happines!
All at the highest level, everything was carefully packed. Beautiful, stylish. Fast shipping.
The watch is cute-classic. Business style. Easily, according to the instructions adjusted the strap. My hand is 19-20 cm. And there is a stock of 3 cm. Delivery to Moscow 2 weeks before the scheduled time for 2 days. Packing is good. I hope that they will go for sure.
Fast delivery, the quality is good. Everything was beautifully sealed and sealed. The strap is conveniently adjustable.
A very nice watch as in the description, arrival 2 days before the expected date
just what i was needing. glad i stumbled upon
Thank you, salesman. Quickly sent the parcel, came before the deadline. Packed very neatly, the goods without damage. The watch is very decent quality.