SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendstas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendstas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
happy with the :-)
it's safe to say exceeded my expectations
thanks, is amazing!
the quality is very good! very impressed!
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
Nice special thick wool hat for winter. For small/medium adult head
He takes it very quickly-exactly in two weeks in the United Parcel. Quality is excellent. Very By the way the ties are inside to adjust the size. This allows you to change the style in mood and weather. The shade on the photo of the parent, however, was a little different, but I approached. A little remember, but there is something to steam. I really liked the package on the buckle-convenient for storage. Product and store recommend. And I myself think about buying another beret of another color.
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
recieved today, it's so nice! thank you so much
makes a fantastic gift. couldn't be happier!
Like it a lot. Quality is excellent. Packed well. Recommend
up to my expectations. looks cool
Fast shipping. The quality is fine, it corresponds to the description. Seller recommend.
For any budget is a good choice
can't complain, is of top quality
thanks! I ordered about 2 weeks ago and it's already arrived. Quality is as described. Will order again.
The smell is not very pleasant, but in general as in the description
This store is the best place where i can get online
Good quality and fast delivery. Recommend this store.
Excellent beret, fast delivery (less than 2 weeks). I order the second time from this store. Quality is good, takes a dense and warm. Excellent fit, does not press, the color corresponds to the photos of the seller. The only thing if you think to wash, then only in cold water. I washed in warm and he sat down significantly. So be careful!
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
Good quality beret, arrived within 3 weeks to Ireland
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.